“Magic eService to Debut at the Internet Commerce Expo in
Boston, March 27-30, 2000.”
“Magic Software announced today details of its strategy to
introduce a new Customer Relationship Management (“CRM”) suite of
web-based products. The Magic CRM suite, which consists of four
separate applications, is designed to improve an enterprise’s
ability to receive and react to dynamic updates regarding all
aspects of customer-related activities (“Real Time Business
Pulsing”), to enhance customer satisfaction, and to enable higher
levels of corporate profitability.“
“The four separate applications, including Magic eContact (TM),
Magic eService (TM), Magic eSales (TM) and Magic eCapture (TM), can
be easily integrated, either independently or as part of a total
solution, into existing front- and back-office applications. In
addition, enterprises will be able to integrate Magic eMerchant
(TM), Magic’s industrial-strength e-business solution, with the CRM
suite. Magic, which won a Best of Show award at last year’s
Internet Commerce Expo for its Magic eMerchant product, will debut
Magic eService at this year’s Internet Commerce Expo, scheduled to
run from March 27-30 at the World Trade Center in Boston,
Mass.”