RT Mailgate

“I use RT as a request/bug tracker, but until recently hadn’t
set it up with an email address plugged directly into it. This was
because I don’t run my own email server–that’s centralised–which
makes setup a bit more difficult. And undocumented, hence this
post. Convincing users to use a different email address may well be
tough, but at least you yourself can start bouncing relevant emails
to the RT address, thereby creating a more trackable system.

“There are 2 basic steps: 1. setting up the mail gateway to RT;
2. mail pickup from the external central server. Note that I’m
using exim4–other mail programs will obviously work differently.
Details are below…”

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