“The Linux operating system continues to gather backing from
major systems and software vendors such as IBM, Compaq,
Hewlett-Packard, SAP, and Oracle. This research note looks at how
service providers can develop their Linux support strategy in light
of the uncertain future of the open-source operating
system.”
“Key business issue
What are the major trends in product support services and
opportunities for product support providers over the next five
years?
“Recommendations
- Type-1 support organizations should offer Linux support to
enhance their brand value and heterogeneous support offerings. - Type-2 support organizations should either partner with or
invest in a specialist Linux vendor (Type 3) to provide
cost-effective support. - Type-3 specialist Linux vendors should concentrate on building
brand through channel proliferation and publicized partnerships and
investment from Type-1 and Type-2 support organizations.”
Complete Story (free registration required)