TechRepublic: Supporting Linux in an uncertain future [Gartner]

“The Linux operating system continues to gather backing from
major systems and software vendors such as IBM, Compaq,
Hewlett-Packard, SAP, and Oracle. This research note looks at how
service providers can develop their Linux support strategy in light
of the uncertain future of the open-source operating

Key business issue
What are the major trends in product support services and
opportunities for product support providers over the next five


  • Type-1 support organizations should offer Linux support to
    enhance their brand value and heterogeneous support offerings.
  • Type-2 support organizations should either partner with or
    invest in a specialist Linux vendor (Type 3) to provide
    cost-effective support.
  • Type-3 specialist Linux vendors should concentrate on building
    brand through channel proliferation and publicized partnerships and
    investment from Type-1 and Type-2 support organizations.”

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