The #1 Problem in OSS Usability and What I’m Going to Do About It

“I was doing some research on a paper I am writing about open
source usability practices when it hit me:

“Lack of user research is the #1 problem in open source
usability

“Not that this wasn’t an obvious problem before. Many of us in
the open source usability community knew that there is a lack of
user research, and that many–if not most–projects do not have it
documented, and that no user research makes designing very
difficult…”

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