ZDNet Australia: Developer Interview: Larry Constantine

“Builder Australia recently caught up with software design
pioneer Larry Constantine at the annual Software Development
Conference in Sydney, to talk about usability and user interface
design in today’s software.

“Builder AU: To know what users want and use is a hard
task for software developers. What are the best methods developers
can use to find out exactly what users want?

“There are two issues there. One is what users need and the
other is what they want. This isn’t necessarily
the same thing. I like to tell developers to never ask users what
they want. The most useful thing that a developer can do is to
spend time watching users. This means watching them using their
website or software and not asking them questions. That would be
the easiest no brainier to pick up on…”

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