“SGI Global Services (NYSE: SGI) and Mission Critical Linux,
Inc. today announced the availability of unique mission-critical
support for SGI systems running Linux. Combining the service
technology and engineering expertise of Mission Critical Linux with
the enterprise service experience and call management
infrastructure of SGI Global Services, Mission-Critical Support for
Linux now offers SGI customers the highest level of support
available for clients’ most essential systems.”
“The combination of SGI product and Mission Critical Linux
support will deliver a total solution unmatched in the Linux
market,” said Moiz Kohari, president and CEO of Mission Critical
Linux. “SGI customers will not only have investment protection with
their data, but also a resource to turn to when high-caliber Linux
support problems arise.”
“The support offering provides 24/7 monitoring coverage with
an on-site response time of two hours or less. An SGI system
support engineer will restore equipment to good working condition,
including the provision of replacement parts. By deploying the
most innovative remote monitoring technology, Secure Service
Technology (SST) and Embedded Support Partner (ESP) from Mission
Critical Linux and SGI, the alliance will enable a commitment to
restore SGI system failures within six hours of notification.
Customers will receive accelerated escalation for issues requiring
high-level attention, including direct escalation into Mission
Critical Linux’s team of elite Linux engineers. SGI technical
account managers will review customers’ system event logs on a
daily basis and then recommend appropriate preventative or remedial
maintenance to eliminate system issues before they evolve into
serious problems.”