“SteelEye Technology Inc., a leading provider of reliability
platforms for Linux-based applications, announced today a new
service that gives LifeKeeper for Linux customers 24×7 help desk
support service as part of its premium support program. Customers
now have around the clock access to a dedicated support team of
LifeKeeper specialists via email or through a toll free telephone
number. The service will assist customers during the
installation, configuration, and administration of LifeKeeper for
Linux and Application Recovery Kits in the Linux
environment.”
“Our e-business customers need to keep their Linux-based
applications running around the clock,” said Boris Geller, VP of
marketing at SteelEye. “With this new help desk service, LifeKeeper
for Linux customers have access to specialists with extensive
experience in supporting LifeKeeper for Linux, Linux systems and
applications ensuring availability of high quality support all the
time.”
“SteelEye’s LifeKeeper for Linux maximizes the high availability
of clustered Linux systems and applications by monitoring system
and application health, maintaining client accessibility and
providing uninterrupted data access regardless of where clients
reside — on the corporate Internet, intranet or extranet.
LifeKeeper utilizes industry-proven technology to automatically
restore application services by either restarting them locally or
relocating them to another server in the cluster. This
functionality helps LifeKeeper eliminate risks associated with a
single point of failure and allows Linux systems to meet the
stringent availability requirements of mission-critical operations
by creating a fault resilient environment.”