Rob Bos’ continuing series of articles.
“To most companies, providing technical support is little but a
burden; once they’ve got your money, in general, they could care
less about any problem you have with the software as long as it
does not prevent you from buying their software again. So far, the
best way to ensure this is proprietary data formats, exclusive
contracts with companies, and other anticompetitive practices that
lock the end user into a certain style of thinking.”
“The Open Source technical support model is fundamentally
different.”
“The Linux philosophy is one of doing it yourself… the first
thing you should always do is check the documentation.”