Computerworld: Everyone helps choose products, technologies

“Here’s a common question: “Should we be using Linux?” I have a
standard answer: “I have no idea.” Vendor and product decisions are
social beasts, best addressed using the When-Who-How-Why-What
formula. Determine when you have to make the decision, who should
be involved, and how you’re going to make it.”

“If everyone commits to “How” — that is, to the process you’ll
employ in making the decision — then you’ll be able to reach
consensus on why it’s important and what the organisation should

“Because Linux triggered this discussion, our focus will be on
platform-layer decisions.”

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