“Here’s a common question: “Should we be using Linux?” I have a
standard answer: “I have no idea.” Vendor and product decisions are
social beasts, best addressed using the When-Who-How-Why-What
formula. Determine when you have to make the decision, who should
be involved, and how you’re going to make it.”
“If everyone commits to “How” — that is, to the process you’ll
employ in making the decision — then you’ll be able to reach
consensus on why it’s important and what the organisation should
do.”
“Because Linux triggered this discussion, our focus will be on
platform-layer decisions.”