[ Thanks to Doug Bostrom for
this link. ]
Greetings. In the wake of HP CEO Carly Fiorina’s announcements
about embracing Linux, and since we are in the process of getting
some field sales staff up and running, I made an enquiry of HP as
to the status of Linux support for their OfficeJet products,
specifically the so-called “all-in-one” products. Here’s HP’s
response, including my original message. In the interest of
protecting the HP support person from a horrible flame blast,
perhaps it would be better to redact his name? [ Agreed – LT
ed. ] Not sure in any case what he means by “as an HP
employee” since the message also states that support is provided by
MCI.
Cheers,
Doug Bostrom
To: Subject: HP (KMM193222C0KM) Dear Douglas Bostrom: Thank you for your interest in Hewlett-Packard products. In reply to your inquiry regarding the OfficeJet support of Linux, our line of OfficeJets do not support Linux and I do not see it supporting Linux in the near future. Hewlett-Packard is always looking to improve and expand our product line; however, as a Hewlett-Packard employee, I am unable to provide information on products that may or may not be under development. If you have any further questions, you can reach our Presales Department at 1-800-752-0900 (6:00 AM - 5:00 PM, Monday-Friday, 7:00 AM - 4:00 PM Saturday PST). This phone number will put you in direct contact with Hewlett-Packard representatives ready to answer your questions and guide you in the right direction. Once again, thank you for your interest in Hewlett-Packard products. We value your business and support. Our goal is to continue bringing you quality products and solutions. Sincerely, ... [ HP employee's name removed at Doug's suggestion - LT ed. ] Hewlett-Packard Representative Copyright Hewlett-Packard Co. 1999 This information is subject to change without notice, and is provided "as is" with no warranty. Hewlett-Packard shall not be liable for any direct, indirect, special, incidental, or consequential damages in connection with the use of this material. Customer support for HP products is provided under contract by MCI Worldcom, an independent firm. Original message follows: ------------------------- Webform_Submit_Time : Wed Oct 18 21:10:45 UTC 2000 title_choice : mr first_name : Douglas last_name : Bostrom Email : dbostrom@xxxx.net Country : united states of america [US] tel_area_code : 703 phone_number_short : 538 xxxx category2 : features and benefits [7] product_open_text : HP OfficeJet all-in-one Release_Contact_Allowed : no [0] Support_Contact_Allowed : no [0] Template : NEW_PRE_SALES [359] Language : English [en] Webform_URL : /cgi-bin/index.cgi?Template=NEW_PRE_SALES comments : My company needs to provision a number of people (~15 field sales staff) with home office PCs and printers. Unless I'm mistaken it seems that HP only supports Windows with OfficeJet products. Due to reliability problems Windows is unsuitable for deployment away from our IT staff, and so the OfficeJet products will not be useful to us unless we can find Linux drivers for them. Please let me know where I can find suitable drivers, or if you have any plans for future support of this OS. We'll happily pay extra for the drivers if need be.