“Best Buy’s Geek Squad has certainly enjoyed its share of press
in recent months. But I found some amusing things about some of
their policies–which were recently leaked to the public (thanks to
a link found at Digg.com). The policies demonstrate that the
‘agents’ are expected to make legal judgment calls regarding such
applications as P2P options.
“So, for instance, if the Geek Squad client was downloading a
Linux distribution and happened to be using bittorrent, would this
mean that Geek Squad’s policy is then to advise the client that
this could be an illegal application? Something is not right here.
But wait, it gets worse…”
Retail Geeks Aren’t Geeky Enough(Jan 20, 2005)