“The main factors for commercial support per my experience
were:
- “Installation – Probably the number one factor in any support
organization I worked in whether it was consumer Internet, web
hosting, or enterprise application servers. In the case of the app
server for Linux the biggest problem was dependency resolution
since keeping software up-to-date for the fast changing Linux
distributions was tough. Often users customized their install often
failing to install software needed to compile or install software
on their particular brand of Linux…: