Open Source vs. Closed Source Support

“The main factors for commercial support per my experience

  • “Installation – Probably the number one factor in any support
    organization I worked in whether it was consumer Internet, web
    hosting, or enterprise application servers. In the case of the app
    server for Linux the biggest problem was dependency resolution
    since keeping software up-to-date for the fast changing Linux
    distributions was tough. Often users customized their install often
    failing to install software needed to compile or install software
    on their particular brand of Linux…:

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