“Kris Rost, the network administrator at OK, wanted Linux in the
WAN because of its reputation for reliability. The price was right,
too. But he couldn’t sell it to the rest of the IS management team
until he could demonstrate that adequate support was available.
Lucky for him there was Linuxcare Inc.–the first company dedicated
to Linux service and support.”
“As more CIOs begin to think seriously about Linux in the
enterprise, they will look beyond the technical prowess of the
operating system. They will also demand service-level agreements
and on-site support.”
“The bottom line: Linux can’t be considered an enterprise
operating system without the service guarantee to back it up.”