Since June last year, users of Samsung smartphones and tablets have been complaining that apps crash when they try to copy text, and that the only solution is to wipe the apps and data – a “factory reset” of the phone – and reload them. Other users have found that the phone restarts spontaneously.
Asked by the Guardian to explain the problem, and the reason for the eight-month delay in fixing it – after users had complained on multiple forums, including Samsung’s own Developers forum – the company issued a statement on Friday.