The Fractured Singleton: Free Open Source Support: The Bad and the Good

[ Thanks to Jason R.
for this link. ]

“I have recently had the pleasure to experience both the bad
side and good side of getting support in the world of open source.
Numerous time I have heard and read of OSS advocates defending
against complaints about lack of support from users of proprietary
software. There are several arguments that get spun out over and
over again. ‘XYZ software has support in the form of mailing lists
and a bbs/forum.’ ‘Hey, if you need that kind of support, you
should pay someone to provide it.’ I understand these

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