A Primer – Managed Service Delivery

[ Thanks to fewt for
this link. ]

“I firmly believe that systems should be self
maintaining. In my career as a Linux Architect, I am always deep in
thought; thinking of new ways to improve the environments that I am
responsible for managing.

“These thoughts typically lead to the development of new methods
to improve service delivery which reduce operations and maintenance
costs, and ultimately improve the product that I deliver to my
customers (consumers of my delivered services). In my mind, a Linux
server is just a tool used to deliver a service.

“When the tool fails, the provided service fails and ultimately;
I fail.”