Baseline: Red Hat Professional Services: The RH Factor

“When you’re a company that sells open-source code, it can be
difficult to differentiate yourself from competitors. Recognizing
this challenge, Red Hat launched its own professional services
organization about a year-and-a-half ago to improve its value
proposition.

“Today, Red Hat’s professional services organization is on track
to bring in about $9 million in annual revenue. The decade-old
company also provides its Red Hat Network service, which offers a
way to automatically deliver software updates and to manage Red Hat
Linux servers.

“Sitel Corp., a provider of multichannel customer contact
centers, began switching its systems over from IBM Unix to Red
Hat’s Linux in July 2002. Of the company’s 170 servers, 47 now run
Linux. Scott Clark, Sitel’s information technology director, says
the company contracted with Red Hat’s consulting services to assist
with the initial changeover and the firm is now brought in about
one week every three months. Overall, he’s been pleased. ‘There
were some early learning curves we had to get over with Red Hat,
but it’s been a very good relationship,’ he says…”

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