Canonical adds Advanced Ubuntu Service and Support Offering

“Premium Service Engineer (PSE), a new level of support for
large enterprises, offers a single point of contact for
Canonical’s large customers – enabling a faster
response time and faster issue resolution. PSEs have access to all
levels of support, including Canonical’s platform
engineers.

““Having a Premium Service Engineer has been vital to
getting the level of support we require to improve our operational
infrastructure.” said Chief Technology Officer Antonio
José Sáenz from Isotrol, a pioneering customer of the
PSE service. “As we are involved in the delivery of many
open-source projects and ourselves operate a large Ubuntu and
Debian server and desktop environment, being able to rely on a
dedicated Ubuntu expert from Canonical reduces the pressure of
supporting high-profile open-source projects externally and
internally.”

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