CIO: I’m From IT and I’m Here to Help–Part II

“A couple of months ago I wrote about an encounter I had with an
IT worker that epitomized ‘customer disservice.’ While the story
was lightly anonymized, it was based on a real encounter I had with
a member of a state IT organization.

“This week I had the opportunity to speak at GOSCON, a
government-oriented open source conference and got a chance to
learn about two state IT projects a world away from my previous

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