CNET News: SuSE, SAP Team on Customer Support

“Linux seller SuSE plans to announce Thursday that it will team
with business software powerhouse SAP to offer a new set of support
services for its corporate customers.

“The new support deal between the two companies is aimed at
streamlining the process for customers who run SAP business
software on the SuSE Linux Enterprise Server. SuSE said those
customers can now receive centralized support from engineers
specifically trained in the combination of SuSE and SAP software.
The engineers will provide assistance ranging from help with SAP
applications to assistance with issues surrounding the Linux source
code.

“In addition, SuSE said it will incorporate fixes to
customer-reported bugs into an untested patch available for
immediate download on its Web site. After assuring that the patches
work with SuSE’s partners’ software, the company will make a
certified patch available…”

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