eWeek: Can Open-Source Provide Adequate Support?

“As open-source software has matured and evolved over the years,
it has faced many questions and misconceptions about its
suitability for enterprise use. Among those questions: Can open
source deliver enterprise-class performance and scalability? Is it
secure? Can it be extended to meet diverse enterprise needs? Can it
meet the usability needs of everyday users?

“Each of these questions has been answered in the affirmative,
but I still get one lingering question from IT managers at large
enterprises: Can open-source products provide the kind of
high-level, 24-by-7 support large corporations require…?”

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