From what I could see, instead of ditching the old versions of MS Office and OpenOffice.org they’d started with and installing up-to-date LibreOffice using expert in-house help, they had just hung on to outdated software and expected staff to muddle through to success. When that didn’t happen, they blamed the software and not the strategy. Everything was in German, so rather than risk misinterpretation I turned to German-speaking friends in the technology industry to explain the report to me (if I got anything wrong, please tell me – the documents seemed very complicated).
My (guided) reading shows three points of concern in the situation over the last four years. First, the only ongoing expenditure in support of the migration is running costs of less than €15 per seat per annum, all associated with licensing supposedly superceded proprietary software. Second, substantial one-off costs of around €231/seat associated with interoperability – a topic that is always an indicator that proprietary software is controlling people’s thinking. Third, no obvious investment in ongoing community engagement or equivalent commercial subscriptions for open source.