“SpikeSource is a three-year-old company with an open source
business model that packages popular applications together with its
own SpikeIgnite platform. SpikeIgnite does the work of integrating
disparate applications and tools into a single solution so
customers don’t have to fiddle with dependencies and integration
coding. The company calls it ‘support automation.’ As you might
expect, SpikeSource itself depends on open source software to run
its business from the inside. What might surprise you is that,
instead of relying mostly on email and a fancy content management
system for internal and vendor communications, it makes extensive
use of wiki software.“Corey Williams, director of product management, says
SpikeSource uses Socialtext for ‘all aspects of product management,
product planning, and delivery…'”
Web Webster has more than 20 years of writing and editorial experience in the tech sector. He’s written and edited news, demand generation, user-focused, and thought leadership content for business software solutions, consumer tech, and Linux Today, he edits and writes for a portfolio of tech industry news and analysis websites including webopedia.com, and DatabaseJournal.com.
LinuxToday is a trusted, contributor-driven news resource supporting all types of Linux users. Our thriving international community engages with us through social media and frequent content contributions aimed at solving problems ranging from personal computing to enterprise-level IT operations. LinuxToday serves as a home for a community that struggles to find comparable information elsewhere on the web.
Property of TechnologyAdvice. © 2025 TechnologyAdvice. All Rights Reserved
Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.