IT Manager’s Journal: Wikis Work Wonders at SpikeSource

“SpikeSource is a three-year-old company with an open source
business model that packages popular applications together with its
own SpikeIgnite platform. SpikeIgnite does the work of integrating
disparate applications and tools into a single solution so
customers don’t have to fiddle with dependencies and integration
coding. The company calls it ‘support automation.’ As you might
expect, SpikeSource itself depends on open source software to run
its business from the inside. What might surprise you is that,
instead of relying mostly on email and a fancy content management
system for internal and vendor communications, it makes extensive
use of wiki software.

“Corey Williams, director of product management, says
SpikeSource uses Socialtext for ‘all aspects of product management,
product planning, and delivery…'”

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