LXer: How to Build a Linux Service Business

“By centralizing a ticket tracking system on the Internet you
can create a virtual 24 by 7 Linux support business. You’ll want to
use a combination of VoIP and a global clearing provider for taking
payments. A system like this costs pennies to start and has the
ability to scale rapidly.

“In the open source software market, you have to provide
excellent service and provide easy access to your support
personnel. Business people who believe they can built a viable
company on unique software alone will fail. Unfortunately, not many
successful service models exist and even consultants in this area
have a difficult time managing a service-oriented function…”

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