“I just started messing around with a product called SugarCRM
which is an open source sales contact management tool much like
Salesforce.com.“They’ve done a really clever thing which is to build a revenue
model around the added services rather than try to charge for the
core software. You can download the same app that everyone else
uses and install it yourself for free. But if you’re not up to the
installation challenge, you can let them host it for you and get
started in about 5 minutes for a $40/month usage fee. They charge
more for additional services that larger groups may require…”
Related Story:
O’Reilly:
RT Essentials(Oct 03, 2005)