Network World: TCO and the PC Upgrade Problem

“As Linux has started nipping at the heels of Windows in recent
years, Microsoft has admirably launched an ongoing effort to
quantify the total cost of ownership of its offerings vs.
alternatives that are mostly on the server front and mostly the
aforementioned Linux rather than, say, Apple OS X or Sun
Solaris.

“The conclusion in these and similar studies is that the capital
costs pale in comparison with the time costs of people trying to
use the system…”

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