NewsForge: The Sweet Taste of Good Customer Relations

“SugarCRM offers a suite of customer relations management
software. Sugar Sales is available in both an open and a closed
source edition. The closed source package, Sugar Sales
Professional, includes an Outlook plug-in and some additional
features not found in the open source edition. I tested Sugar
Sales, the open source version, which is available under a variant
of the Mozilla Public License. I found the software has a lot of
good things to recommend it, but still suffers from the
incompleteness of many version 1.0 products.

“Sugar Sales is a Web-based application written in PHP and
designed and optimized for a LAMP server (Linux, Apache, MySQL, and
PHP). While you can pay for a hosted service using Sugar Sales,
SugarCRM suggests that you run Sugar Sales on your own server to
achieve the best cost-effectiveness and maximal usage of
corporatespeak…”

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