On Feedback

“Much of this started back when Jorge and I started work to
improve our upstream bug story. As I talked about in previous
entry, bugs are an important mechanic in how Open Source projects
communicate and we want to make all of the points of interaction as
painless and as smooth as possible. We broke down the workflow and
discovered we needed to know about the problem, and with this mind
we threw out an upstream survey to some upstream projects that we
work closely with, and a general survey that anyone could
contribute to. We then evaluated some of the comments from the
survey and continued work to develop the upstream report. The
feedback helped us to craft a tool (the upstream report) which has
helped us focus our efforts in the right areas. Subsequently, we
have seen a marked improvement in linked bug reports between Ubuntu
and upstream.”

Complete
Story