Red Hat, SAP Partner in Joint Support Deal | Linux Today
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Red Hat, SAP Partner in Joint Support Deal

Written By
Web Webster
Web Webster
May 18, 2011

“Bill-Peter said that in the previous system, communication
between parties occurred via phone and email rather than in a
single shared ticket where history and comments could be view by
all parties.

“With the new integrated model, customers open one ticket with
SAP, and when Red Hat support is needed the ticket can be routed
directly to Red Hat.”


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Web Webster

Web Webster

Web Webster has more than 20 years of writing and editorial experience in the tech sector. He’s written and edited news, demand generation, user-focused, and thought leadership content for business software solutions, consumer tech, and Linux Today, he edits and writes for a portfolio of tech industry news and analysis websites including webopedia.com, and DatabaseJournal.com.

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