SearchEnterpriseLinux: Golden’s Rules: Analyst Blunders in Assessment of Open Source CRM

“On the day the peasants stormed the Bastille, beginning the
French Revolution, King Louis XVI famously wrote in his diary,
‘Nothing happened.’

“IT industry analyst Erin Kinikin of Forrester Research recently
issued a similarly breezy dismissal of a critical IT trend. When
queried about the role of open source CRM applications, she
asserted that enterprises aren’t concerned about software licensing
costs because the majority of project costs are associated with
process re-engineering and product integration…”

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