[ Thanks to Michael
S. Mimoso for this link. ]
“How does an IT manager go about getting free Linux or open
source software support?“SearchEnterpriseLinux.com posed that question to a dozen IT
managers. Rick Segeberg, IT department site manager at The
Waterford Institute inProvo, Utah, responded with a step-by-step
description of his support search process.“‘Researching solutions to technical problems is really an art,’
said Segeberg. ‘You have to be creative in what you search for, as
people will describe things differently. You really have to work
your mental thesaurus…!'”