[ Thanks to Peter
Parker for this link. ]
Athenahealth Inc.’s sales management system, Salesforce.com, and
Web-based customer portal, athenanet, couldn’t talk to each other,
and that communication gap often put customers on hold. That’s why
Bob Gatewood, CTO of the Waltham, Mass. physician revenue-cycle
management services company, had to find a way to marry the
two.“A chance meeting with the CEO of open source CRM vendor
SugarCRM would eventually lead to the solution Gatewood
needed…”