Tectonic: Call Centre Saves Big by Switching to Linux | Linux Today
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Tectonic: Call Centre Saves Big by Switching to Linux

Written By
Web Webster
Web Webster
Jun 24, 2005

“A Johannesburg-based call centre has switched from Windows to
Linux and saved as much as R2000 [US$298/€245] per machine in
the process. The Benefit Recovery Services (BRS) 60-seat call
centre was migrated by local Linux service provider Synaq.

“David Jacobson, technical director at Synaq, said the migration
was ‘painless. We created a customised kick-start CD called
ShrinkWrap that automatically configured each terminal at the
60-seat call centre with a custom Linux installation providing each
agent with only the necessary tools and eliminating the need for
human intervention…'”

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Web Webster

Web Webster

Web Webster has more than 20 years of writing and editorial experience in the tech sector. He’s written and edited news, demand generation, user-focused, and thought leadership content for business software solutions, consumer tech, and Linux Today, he edits and writes for a portfolio of tech industry news and analysis websites including webopedia.com, and DatabaseJournal.com.

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