Top 10 Outsourced IT Destinations You Haven’t Thought Of

“First of all, let’s be clear: India will remain part of your
outsourcing strategy and that is despite increasing complaints
about rising costs and diminishing work quality, said Stephanie
Moore, former Forrester Outsourcing analyst and chief strategist
for UST Global, a global IT outsourcer. The reason? No other nation
has the massive skilled labor availability that India has and that
is that. But the hunt is on for alternative sites and every
outsourcer is trolling for new destinations. The surprise is there
are so many new to the game. Where to go beyond India, China, the
Philippines, and Brazil ― the obvious ABI locales? There are
plenty of choices. Kenya – “A location with outstanding promise,”
said Rahul Singh, a principal of outsourcing advisory firm Pace
Harmon. Three new fiber optic cables have gone into Kenya in the
past year and, suddenly, there’s a nascent call center industry
that’s winning customers in the US and UK. Nik Nesbitt, CEO of
KenCall, said he has 550 employees, mainly college grads, and a
customer roster that includes DIREC-TV and UK telecoms. Customers,
he said, like the soft lilt of a Kenyan accent; his employee
attrition is under 10% per year; and working with him costs 20%
less than it would in the Philippines

“Nicaragua – It’s not just a Clash album anymore. “It’s a great
place to have call centers,” said Andrew Kokes, vice president of
Marketing, the Americas at Sitel, a large operator of outsourced
call centers around the world.”

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