The enterprise software industry today can be compared to the menus offered at fast-food eateries. Some offer their star item only one way. Others let you have it your way.
How much choice you have often determines where you do your eating. The same option — or lack of it — is the driving principal behind attracting and keeping enterprise customers paying for open source product support.
Even when businesses funded their own code solutions, the freedom to build it your way or buy it somebody else’s way was a critical choice. Now those times are changing.