ZDNet: Reversing Outsourcing

“A few years ago I blew an interview at Gartner Group by
refusing to give them the answer they wanted to hear about
out-sourcing. The question was along the lines of: ‘what analyses
have you done to help clients understand the financial benefits of
outsourcing?’ I said first that there usually weren’t any, and
second that very few out-sourcing decisions were ever made for
financial reasons. They said goodbye.

“They weren’t interested in hearing it then, because that’s what
they were hiring to sell: name brand financial justifications for
out sourcing decisions…”

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