“Quality Teleservices uses Linux for its “Solution 2000” ACD
systems for best efficiency and reliablity in Call
Centers.“
“Upland, California, December 1999 – Quality Teleservices Inc.
(QTI) has added the Linux operating system to its Solution
2000TM ACD platform. The addition of Linux makes the
Solution 2000 one of the most advanced call center systems
available today. The Linux platform gives the Solution 2000 the
power, reliability, and flexibility to make Quality Teleservices a
leader in the small to medium sized call center market….”
“The Solution 2000 display allows System Managers to monitor
call center activities, as well as configure and modify programming
without disrupting current system operation. The robust reporting
capability of the Solution 2000 allows users to generate a wide
variety of agent, line and system reports. The “Report Definition”
feature allows users customize their reports, and the system allows
unlimited archiving of call center data.”