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Novell/ SUSE Mistakenly Send Out CLP/SLE Certs – Damage control

[Editor: feel free to modify this. I just wanted to get this out there since I am sure SUSE hasn’t released a press release on this. I asked about compensation but haven’t gotten a reply from them]

Around early July, I received an email from SUSE with a fresh certificate for CLP/SLE. I was surprised since I obtained my LPIC1 in March, and thought I was only eligible for CLA/SLA. Today, SUSE sent an email (below) to me and who knows how many others announcing it was a mistake. Since I had updated my resume, portfolio, LinkedIn profile after determining the original email was legitimate, I now not only just had to undo the updates, but make sure potential employers didn’t think I was making false claims (I am actively looking for work!)

Here is the email I just got from SUSE:

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Dear XXXXXXX,

Recently you may have received an email and/or a PDF certificate from SUSE that appeared to grant you a SUSE CLP 12. We have investigated the situation and have found an issue that affected a number of our certified individuals, and in nearly every case, the granting of the SUSE CLP 12 was incorrect.

In the investigation with Pearson, our credentialing partner, we discovered that the issue was due to an incorrect application of a credential rule in Pearson’s system, not anything under SUSE’s control.

Pearson has manually reprocessed all affected certification records. All individuals??? certification records have been restored to the proper state. If you would like to check your certification record, you can do so by accessing the Certification Database.

While we realize it has been a number of days since the issue occurred, due to the complexity of the issue and the number of records involved in the resultant fix, we wanted to ensure that everything was correct before we contacted you.

We in the SUSE certification organization want to apologize to all concerned for this confusing circumstance. We have instituted a series of safeguards with Pearson that will ensure that this kind of mis-application of certifications will not happen again.

If you have any questions about this issue and its effect on your certification record with SUSE, please email [email protected]

For more information about SUSE Training and Certification, please visit: training.suse.com.