Open Enterprise Interview: Bill Karpovich

“GM: How important is your community of users? How do you
work with them? What concrete contributions have they made to your
products?

“BK: Our community is a huge part of our success. We currently
have over 30,000 registered community members and 4,000 active
deployments of Zenoss Core. We facilitate collaboration between
community members, offer tips and documentation that helps them get
the most out of our software, and proactively reach out to them to
get their input on our product roadmap and identify industry
trends. They also provide us with a lot of wonderful product
extensions, many of which we evaluate and build into our enterprise
edition. In just the last quarter alone, our community members
contributed 11 product extensions…”

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