“… the instant messaging (IM) tussle between Microsoft and
America Online may seem trivial. Particularly if you don’t use IM.
In reality, the nipping and growling is about a much larger and
more important issue — a giant new market that’s just coming into
being.”
“The bickering is really about the future, because instant
messaging could become the backbone for a huge range of new
services on a wide range of new platforms.”
“We should root for whichever company promotes the most open
solution.”