“According to a survey commmissioned by BMC and conducted by
Forrester analyst Carey Schwaber, the average time to resolve an
application problem is 6.9 days for enterprise developers and 6.7
days for software vendors. Ten percent of those problems take 10
days to solve, says the report. Developers spend just over an hour
documenting the problem; and, if given that hour back, they’d use
it to create enhancements to the application they are working
on…“But there may be more to it than that, when contrasted with
another user community: open source developers. For open-source
developers, the time reported between bug reports and the
community’s response is far, far less…”