[ Thanks to John
Gowin for this link. ]
“We all say we won’t buy into vaporware, but that’s what
happened,” said Matt Rice, IT manager at US Trust Bank, in
Cambridge, Mass. “It has made us a more conservative
organization…”
“Regardless of when Windows 2000 ultimately ships, some
customers believe Microsoft will find it difficult to live up to
the expectations created around the operating system.“
“The key to having high customer satisfaction is to underpromise
and overdeliver,” said Mike Sax, president of Sax Software Inc., in
Seattle. Sax is both a partner of Microsoft and a beta tester of
Windows 2000. “But (Microsoft) set the bar so high, they can never
live up to it.”