“Bug Tracking Systems (BTS) have their origin in software
development, but they can serve as important and useful tools in
every team environment. For this reason the names Issue Tracker or
Ticket System have become more appropriate.“BTS may function as a central point of communication for any
team. They can increase the productivity and accountability of each
employee dramatically by providing a documented work flow and
allowing for positive feedback on good performance. They usually
reduce downtime and production costs while increasing efficiency
and, most importantly, customer satisfaction.“The open-source project Bugzilla, for example, provides an easy
to use, easy to maintain and cost effective solution with a rich
feature set that easily can compete with its proprietary
counterparts…”
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(Ireland): Getting started with CVS.(Jul 29, 2000)