[ Thanks to Carla
Schroder for this link. ]
“Setting up music on hold is your chance to express yourself,
and to manage incoming calls. For example, suppose you’re running a
commercial tech-support call center. Chances are you really don’t
want to be bothered by customers calling in, so you have an arsenal
of finely-tuned strategies to discourage them, like convoluted
navigation menus, and long hold times. You can maximize your
discouragement factors by using repellent hold music. Rap is a
sure-fire repellent, unless your customers belong to a demographic
that likes it. In that case, try some seriously hardcore operas,
like Wagner, that even classical music aficionados have a hard time
with…”