informIT: Best Practices and Initial Investigation Techniques for Diagnosing Linux Problems

[ Thanks to Jason
Greenwood for this link. ]

“Your boss is screaming, your customers are screaming, you’re
screaming … Whatever the situation, there is a problem, and you
need to solve it. Remember those old classic MUD games? For those
who don’t, a Multi-User Dungeon or MUD was the earliest incarnation
of the online video game. Users played the game through a
completely non-graphical text interface that described the
surroundings and options available to the player and then prompted
the user with what to do next.

“You are alone in a dark cubicle. To the North is your
boss's office, to the West is your Team Lead's cubicle, to the East
is a window opening out to a five-floor drop, and to the South is a
kitchenette containing a freshly brewed pot of coffee. You stare at
your computer screen in bewilderment as the phone rings for the
fifth time in as many minutes indicating that your users are unable
to connect to their server.

“Command>

Complete
Story