“So you think you’ve got what it takes to administrate a server
farm or office network with hundreds, if not thousands of users on
it? The unfortunate reality of being a Systems Administrator is
that sometime during your career, you will most likely run into a
user (or lus3r if you prefer) whom has an IQ of a diced carrot and
demands that you drop everything to fix their
system/email/whatever.”
“This article focuses on how to deal with these kinds of issues.
We will look at how to deal with day-to-day issues that spring up,
and more importantly how not to deal with them. We will go over a
number of tips and tricks that will pull your bacon from the coals
when stuff happens. Finally, we will look at how to deal with
priorities in a triage situation when it all goes wrong.”
“First let’s look at a number of practical examples of
situations that may arise in every day work as a Sysadmin.”