“Thanks for taking the time to read what will be a long message.
As you are probably aware, we released Desktop/LX 1.4 two months
ago, and over two dozen users have complained that they have never
received the copies of boxed software product that they had paid
good money for. In my mind, this is a serious problem, and one that
needs to be dealt with quickly and efficiently. The fulfillment
issues we have had have caused me to take a critical look at
Lycoris’ business as a whole, and to determine where we as a
company need to improve.
“Since fulfillment is the first issue, I would like that chat
about that first. The decision was made by me several months ago to
outsource fulfillment to a third party…”