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New Firefox Support Site Targets Your Mom

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“The alpha version of Mozilla’s community-driven Firefox support
site offers how-to and troubleshooting documents directed toward
new users–a crucial audience if the browser is to capture and
maintain additional market share.

“‘Our target reader is someone who does not know how to use
about:config, or add a toolbar button, without instruction,’
explains the Best Practices for Support Documents, on the new
Firefox Support Contributor home page…”

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